In 2018, the PRESTO system was outdated, far behind the technologies applied on transit systems across the globe at that very time.

Poor design choices such as the “24-hour-rule” for adding fares and cancelling a stolen/lost card, the potential risk of losing a loaded physical card, and frequent fraudulent fare taps, had costed the city of Toronto and the GTHA millions of dollars yearly, while also leaving much to be desired from an user experience standpoint.

Therefore, the project aimed at designing an app that could help daily commuters, or tourists, who would use just a handful of times, getting around town without having a physical PRESTO card in hand.

DISCLAIMER: a complete upgrade to the PRESTO system was launched shortly after this project was completed, thus, some design decisions and solutions presented here might not be the most appropriate, given the current state of the app.

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